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Customer Service

Privacy & Security

PRIVACY

Vintage Tub & Bath respects and values your privacy. We do not sell, rent, or give any of the information you provide us to any person, business, or organization not involved in the processing of your order. The information you provide is used to process orders, customize your shopping experience, improve our store, and communicate with you.

Our shopping cart, analytics (Google and Microsoft), and remarketing campaigns function properly only when our site places a tiny amount of code, also known as a "cookie", onto your computer. It is a commonly used code allowing our site to remember what you are ordering. You can delete this cookie after your order is processed. If your browser is set to automatically reject cookies, you will get an error message when you attempt to place your order.

Vintage Tub & Bath uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned after one hour of inactivity/lack of purchase. Once the timer has expired an SMS message will be sent as a reminder.

Our website includes links to our social media accounts, such as Facebook, Instagram, Pinterest, Twitter, and Houzz. Interactions with these features are governed by the privacy policy of the company providing it.

All communications from our business are made either with regard to an order, a catalog request, promotions, social media, or for the email newsletter you can sign up for.

You can also call or email us to request all your user data be removed.

Currently our website does not accept orders outside the United States and Canada.

SECURITY

We use SSL (Secure Sockets Layer) encryption technology to protect your personal and financial data from theft and improper use. This is a standard security process used by commercial web sites. Basically, it scrambles any personal information you send to us. Only Vintage Tub & Bath has the "key" to unscramble the data. You will know you are in "secure mode" when you see a closed padlock appear in your browser.

Any questions or concerns, please contact us at 877-868-1369 or supply@vintagetub.com.

For more detailed information about our policies, please refer to our Terms and Conditions of Sale page.

CALIFORNIA RESIDENTS' RIGHTS TO PERSONAL INFORMATION

As a resident of California, you have the right to request from businesses a disclosure of data collection and sales practices in connection with your data. This includes: categories of personal information collected, the source of the information, use of the information and — if the information was disclosed or sold to third parties — the categories of personal information disclosed or sold to third parties and the categories of third parties to whom such information was disclosed or sold. Learn more about California Privacy Laws at the Office of the Attorney General website. As a California Resident, you are afforded:

  • The right to request a copy of the specific personal information collected about you during the 12 months before your request (together with a general “personal information request”)
  • The right to have such information deleted (with exceptions)
  • The right to request that your personal information not be sold to third parties, if applicable
  • The right not to be discriminated against because you exercised any of these rights.

INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.

In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

  • Collected:
    • Identifiers - A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
    • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). - A name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.
    • Commercial information - Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
    • Internet or other similar network activity - Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, from forms you complete or products and services you purchase.
  • Indirectly from you. For example, from observing your actions on our Website.

USE OF PERSONAL INFORMATION

We may use or disclose the personal information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

HOW TO EXERCISE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

You may request a disclosure report regarding your personal information, request that your personal information be deleted from our database, and/or opt out of marketing communications by completing and submitting our Privacy Request Form below. Please note, we take security measures to identify our consumers to a reasonable degree of certainty prior to providing any information or processing requests.

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